Returns Policy

Our aim is that every order received exceeds expectations, both in terms of product and service. However we understand that sometimes this is not possible and therefore we have a 2 week returns policy. Should you order a bin (or many) providing the bins are still unused in their original packaging you can return them at your cost for a full refund minus a small restocking fee (which covers our initial delivery and transaction fees) This will typically be around 5%, however we will confirm this once you have said you would like to return goods. If goods are faulty then there will be no restocking charge and a full refund will be issued. Please make sure that you send the goods back via a trackable and insured carrier as we cannot be held responsible for goods that go missing.

To arrange this please either email sales@litterbins.co.uk or call one of our friendly customer service team on 01684 292727 and they will be happy to help. Please have your order number to hand, if you cannot find that do not worry as we can go look up the details from the customer name.

If the goods are faulty we will collect the goods and once the warehouse have confirmed the fault we will issue a replacement or a full refund.

 

Right to cancel You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us here at Litterbins, by contacting us on 01684 252212, or by dropping us an email at sales@litterbins.co.uk of your decision to cancel this contract by a clear statement, e.g by e-mail.  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

To arrange this please either email sales@litterbins.co.uk or call one of our friendly customer service team on 01684 252212 and they will be happy to help. Please have your order number to hand, if you cannot find that do not worry as we can go look up the details from the customer name.

If the goods are faulty we will collect the goods and once the warehouse have confirmed the fault we will issue a replacement or a full refund.