Returns Policy | The Home of Litter Bins

Our aim is that every order received exceeds expectations, both in terms of product and service. However, we understand that sometimes this is not possible and therefore we have a 2 week returns policy. Should you order a bin (or many) providing the bins are still unused in their original packaging you can return them at your cost for a full refund minus a small restocking fee (which covers our initial delivery and transaction fees) This will typically be around 5%, however we will confirm this once you have said you would like to return goods. If goods are faulty then there will be no restocking charge and a full refund will be issued. Please make sure that you send the goods back via a trackable and insured carrier as we cannot be held responsible for goods that go missing.

To arrange this please either email [email protected] or call one of our friendly customer service team on 01684 252212 and they will be happy to help. Please have your order number to hand, if you cannot find that do not worry as we can go look up the details from the customer's name.

If the goods are faulty we will collect the goods and once the warehouse have confirmed the fault we will issue a replacement or a full refund.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the last good. To exercise the right to cancel, you must inform us here at Litterbins, by contacting us on 01684 252212, or by dropping us an email at [email protected] of your decision to cancel this contract by a clear statement, e.g., by e-mail. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If the goods are faulty we ask our customers to provide an image of the issue. This allows us to improve our service and prevent it from happening again where possible. We can then issue a replacement or refund.

Exceptional Items - Wheelie Bins

Unfortunately, due to the unique nature of wheelie bins, they have their own returns policy. For more information, please read below:

We strongly recommend checking with your local council before ordering to confirm you're selecting the correct size and that it's compatible with your collection service. Due to their size, wheelie bins are delivered by specialist couriers, and while we subsidise delivery costs, returns shipping would be substantial. We only accept returns of unused bins in original condition. If a bin arrives faulty, we'll put it right at no cost to you, but please notify us immediately upon delivery.

If you are still not happy and would like to send the bins back, you will need to let us know within 14 days of arrival and you would have to return at your own cost, this would vary but at the low end you would be looking at least £30 per bin, the larger 660, 770 and 1100 litre bins would have to go on a pallet and this would be between £45 and £60. when we receive the goods back we will take an additional £5 per bin for a restocking fee. If any modifications or additions have been fitted, we have the right to refuse the return of the bins in relation to the Distance Selling Regulations for Consumers.

The above also applies to any delivery that has been refused for any reason other than a fault. We will get charged by the couriers the same as if we were to send them back in and collect the bins back. We must stress that customers check the size of the wheelie bins before ordering. If in any doubt then please contact us for advice.

When your delivery arrives, the carrier will ask you to sign confirming the goods are in good condition. We recommend inspecting your bins thoroughly before signing. If you spot any damage or receive an incorrect order, reject the delivery and contact us immediately so we can arrange a replacement promptly. If you only notice an issue after the driver has left, you have 24 hours to notify us. Your consumer rights remain unaffected.